[vc_section el_class=”omnichannel-section container”][vc_row][vc_column width=”7\/12″][vc_single_image image=”2468″ img_size=”full” alignment=”center” el_class=”omnichannelimage”][\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1607317777037{padding-left: 0px !important;}”][vc_custom_heading text=”Omnichannel” use_theme_fonts=”yes” el_class=”omnichannelheading digifuture_heading”][vc_custom_heading text=”Live Chat & Talk \u2013 Real-Time Monitoring \u2013 Advanced Call Reporting” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” el_class=”omnichannelsubheading digifuture_subheading”][vc_column_text el_class=”omnichanneldesc digifuture_desc”]Unlike most CloudPBX service providers, Digital Future offers a NATIVE Omnichannel Contact Center solution included in the monthly fee. Omnichannel Contact Centers are essential in providing a holistic customer experience and the best in customer service.<\/p>\n

In an Omnichannel Contact Center, each individual customer\u2019s preferred method of communication, across all channels, can seamlessly connect and integrate. This allows customers and agents to pick up where they left off on one channel and continue the experience on another.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=”omnichannelbottomtext digifuture_desc”]Digital Future offers extensive Omnichannel Contact Center features for greater efficiency and productivity. Through a Live Chat & Talk plugin, agents can communicate with website visitors in real-time via chat, video, and voice, ensuring continuous and personalized customer experience.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”callans_section”][vc_row el_class=”container mx-auto p-0″][vc_column][vc_row_inner gap=”15″][vc_column_inner width=”7\/12″][vc_custom_heading text=”Real-Time Monitoring and Control” use_theme_fonts=”yes” el_class=”callansheading digifuture_heading”][vc_column_text el_class=”callansdesc digifuture_desc”]Monitor call queues in real-time and ensure your agents aren\u2019t missing any important inbound calls. PREMHost provides a simple and intuitive omnichannel management solution that allows you to keep tabs on calls as well as your agents\u2019 performance. All this without the costly and hard to set up functionality associated with traditional call center solutions.<\/p>\n

\n
• Real-time monitoring with an Integrated Wallboard<\/li>\n
• Detailed reports of longest wait time and abandoned calls<\/li>\n
• Call Back options for customers unable to wait in queue<\/li>\n
• Workforce optimization and quality management<\/li>\n<\/ul>\n

  [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”5\/12″ css=”.vc_custom_1607072741930{padding-left: 60px !important;}”][vc_single_image image=”2501″ img_size=”full” el_class=”callansimg”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”container callreporting_section”][vc_row][vc_column width=”5\/12″][vc_single_image image=”2475″ img_size=”full” el_class=”callreportingimg”][\/vc_column][vc_column width=”7\/12″][vc_custom_heading text=”Advanced Call Reporting” use_theme_fonts=”yes” el_class=”callreportingheading digifuture_heading”][vc_column_text el_class=”callreportingdesc digifuture_desc”]PREMHost Omnichannel Contact Center increases customer satisfaction and helps you manage your individual agents\u2019 and teams\u2019 performance. Monitor in real-time caller\u2019s wait in queue, and the time agents spend on calls. Our Advanced Call Reporting allows businesses to refine their queue and call strategies and ensure that customer satisfaction remains consistent.<\/p>\n

  \n
  • Monitor user activity and extension statistics reports<\/li>\n
  • Check average talk time and call distribution<\/li>\n
  • Queue answered calls by wait time<\/li>\n
  • Take note of SLA and callback statistics<\/li>\n<\/ul>\n

    [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”trackagent_section”][vc_row el_class=”container mx-auto p-0″][vc_column][vc_row_inner][vc_column_inner width=”7\/12″ css=”.vc_custom_1607079669911{padding-left: 90px !important;}”][vc_custom_heading text=”Track Agent Performance” use_theme_fonts=”yes” el_class=”trackagentheading digifuture_heading”][vc_column_text el_class=”trackagentdesc digifuture_desc”]Get real-time statistics on answered calls, abandoned calls, wait time and more – all from a single unified console. Track your Contact Center\u2019s performance and work towards reducing unnecessary customer loss and agent turnover as a result.<\/p>\n

    \n
    • Listen in to hear important calls without your agent\u2019s knowledge<\/li>\n
    • Use the whisper function to train new agents during a live call<\/li>\n
    • Barge in and take control of a call when agents get it wrong<\/li>\n
    • Live chat & talk with your website visitors<\/li>\n<\/ul>\n

      [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”5\/12″][vc_single_image image=”2477″ img_size=”full” el_class=”trackagentimg”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”livechattalk”][vc_row el_class=”container-fluid mx-auto p-0″][vc_column][vc_row_inner][vc_column_inner width=”5\/12″ css=”.vc_custom_1607075272463{padding-right: 20px !important;}”][vc_single_image image=”2479″ img_size=”full” el_class=”livechattalkimg”][\/vc_column_inner][vc_column_inner width=”7\/12″ css=”.vc_custom_1607075507948{padding-left: 45px !important;}”][vc_custom_heading text=”Live Chat & Talk: Connect with Customers visiting your Website” use_theme_fonts=”yes” el_class=”livechattalkheading digifuture_heading”][vc_column_text el_class=”livechattalkdesc digifuture_desc”]With a WordPress Chat plugin, you can quickly and easily add live chat support to your website. Your website visitors will be able to chat with you and call your company in real-time. No need to call your number \u2013 they can connect with a single click. Connect visitors to your call center or sales team and watch conversion rates skyrocket! Calls are seamlessly forwarded to PREMHost free of charge using WebRTC technology.<\/p>\n

      If your website doesn\u2019t run on WordPress, fear not. Live Chat and Talk is available for any CMS or custom-built site. Keep all your communications on one platform and save admin time, learning curve and monthly subscriptions! Your agents will love it and so will your customers! Even better, the live chat plugin is free, the calls and chats are free \u2013 all you need is the PREMHost CloudPBX![\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”bottom_section” css=”.vc_custom_1607082281708{background-image: url(http:\/\/www.dfcloudpbx.com\/wp-content\/uploads\/2020\/12\/bg.png?id=2616) !important;}”][vc_row el_class=”convertvisitors_section container mx-auto p-0″][vc_column width=”5\/12″][vc_single_image image=”2481″ img_size=”full” el_class=”convertvisitorsimg”][\/vc_column][vc_column width=”7\/12″][vc_custom_heading text=”Convert Visitors into Prospects” use_theme_fonts=”yes” el_class=”convertvisitorsheading digifuture_heading”][vc_column_text el_class=”convertvisitorsdesc digifuture_desc”]The average website visitor will typically stay on your site for 15 seconds and most websites have a 20%-40% bounce rate \u2013 that\u2019s a lot of missed potential. With the our plugin you can:<\/p>\n

      \n
      • Capture your website visitors as soon as they land on your site<\/li>\n
      • Help them find what they\u2019re looking for in real time<\/li>\n
      • Turn visitors into prospects faster<\/li>\n
      • Know what they\u2019re looking for before you start pitching<\/li>\n<\/ul>\n

        [\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”elevatecall_section” css=”.vc_custom_1607081912876{margin-right: 0px !important;margin-left: 0px !important;}”][vc_column][vc_row_inner el_class=”container mx-auto p-0″][vc_column_inner width=”7\/12″ css=”.vc_custom_1607082201815{padding-left: 95px !important;}”][vc_custom_heading text=”Chat Not Enough? Elevate to a Call” use_theme_fonts=”yes” el_class=”elevatecallheading digifuture_heading”][vc_column_text el_class=”elevatecalldesc digifuture_desc”]While there are many chat plugins available, PREMHost offers your company the ability to elevate chats with your website visitors to voice or video calls \u2013 because sometimes a chat box isn\u2019t enough to engage a prospect or solve technical issues!<\/p>\n

        \n
        • Elevate chat to voice or video call \u2013 At no extra cost<\/li>\n
        • Avoid website visitors having to call a number and speak to another agent<\/li>\n
        • Increase conversions and Improve response times<\/li>\n
        • Increase customer satisfaction through seamless interactions<\/li>\n<\/ul>\n

          [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”5\/12″][vc_single_image image=”2487″ img_size=”full” el_class=”elevatecallimg”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”chatandcall_section container mx-auto p-0″][vc_column][vc_row_inner][vc_column_inner width=”5\/12″][vc_single_image image=”2492″ img_size=”full” el_class=”chatandcallimg”][\/vc_column_inner][vc_column_inner width=”7\/12″][vc_custom_heading text=”Chat and Call from a Single Interface” use_theme_fonts=”yes” el_class=”chatandcallheading digifuture_heading”][vc_column_text el_class=”chatandcalldesc digifuture_desc”]Your agents access all visitor interactions through a single interface, so your customers never have to repeat themselves again. Offer consistent, easily accessible support through whatever communication channel your customers prefer.<\/p>\n

          \n
          • Phone, Video and Chat from one interface<\/li>\n
          • All communications channels available and visible to all agents<\/li>\n
          • Pay one low monthly fee per month<\/li>\n
          • Learn and deploy one system<\/li>\n<\/ul>\n

            [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

            Live Chat & Talk – Real-Time Monitoring – Advanced Call Reporting<\/p>\n","protected":false},"author":1,"featured_media":2767,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"yoast_head":"\n