Digital Future will integrate your CRM, ERP and Accounting System with your PREMHost CloudPBX Service, allowing you to launch calls with a single click. Inbound calls will be automatically linked to customer records with on screen pops-up and calls logged to your CRM application.
Integrating your CRM with PREMHost enhances user productivity by enabling employees to work seamlessly across apps. Users can work in their CRM while accessing PREMHost communication features at the click of a button. Contacts are synchronized between your CRM and PREMHost and phone numbers in the CRM become activated for click to call functionality. PREMHost also offers CRM functions such as call pop-ups and journal entering on incoming calls from new or existing customers. What’s more, new contacts and call records can be created automatically, so there’s no need for agents to spend time logging the details of their interactions.
